- Shipping -
Orders will be shipped within two business days of order acknowledgement.
USA
We offer free standard domestic shipping and express 2-day shipping.
*Express orders must be made before 12:00 p.m. PST to guarantee that your order is processed on the same day. Express delivery may not be available at some destination, and for those cities it may take an additional 1 day. Express Delivery to Alaska and Hawai'i may take an additional 1-2 days.
INTERNATIONAL
We ships orders to over 100 countries and regions. Orders cannot be shipped to PO Boxes.
We are not responsible for any foreign duties you may incur by having items shipped outside of the United States. The receiving party will always be responsible for additional duties and taxes to be collected by foreign governments and agencies.
Responsibility for any purchased items transfers to the purchaser at the time the shipment is accepted by the buyer or any other party who accepts the shipment at the shipping address provided by the purchaser.
- Returns and Exchanges -
If you wish to return or exchange a product, please contact us at info@yuketen.com with the order number in the subject line before returning any items by mail.
All returns/exchanges must be approved beforehand. Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. Unidentified returns may be returned to sender without processing.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags, etc. still attached.
Goods should be protected in a box or plastic bag. No tape is to be attached directly to the product or the product's packaging.
Refunds/exchanges must be accompanied by an original receipt. We will not accept returns or exchanges without the original receipt.
We ask that you please try on all footwear on a carpeted surface before use, to ensure that the item is not damaged and therefore still eligible for return prior to wear.
Please note that all sale items, "Last Pair" items, and Made-to-orders are final sales.
No returns or exchanges will be given on sale items , "Last Pair" items or Made-to-orders.
Shipping costs will not be refunded unless a mistake has been made by us. This applies to the original shipping cost for your order as well as the return-shipping cost. Customers are responsible for all duties, along with any shipping costs on all exchanges and refunds. You are responsible for the returned product until it is delivered to us.
In the case of an exchange, we will cover the cost of shipping the replacement item to you.
If you wish to exchange a product, please contact us at info@yuketen.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.Yuketen.com.
The product(s) you are exchanging must be returned to our return location within 10 days (20 days for international orders)of having received an exchange authorization or your exchange order will be cancelled and the replacement product will be back online. If any products are no longer in stock due to inventory changes, we will refund your original form of payment.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.